vervebay Order & Shipping Policy

---

At vervebay, every order is packed and dispatched with genuine care. We believe you deserve full clarity about how your grocery and kitchen essentials travel from our facility to your door, and this policy explains exactly what to expect at every stage.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to the carrier within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Any order submitted before 2:00 PM EST on a weekday is handled the same business day whenever operationally feasible. Orders arriving after that time, or placed on weekends, will be taken up on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed in insulated, cold-chain packaging and leave our facility Monday through Thursday only, so they never sit in a warehouse or truck over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery window is calculated and shown at checkout before you confirm your purchase — no surprises after payment.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

---

International Shipping

vervebay currently serves customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

---

Order Tracking & Delivery Confirmation

Once your order has been shipped, you will receive an automated shipping confirmation email containing a direct tracking link and courier details.

If you do not see tracking updates or receive your tracking number within 3 business days of order confirmation, please reach out to our support team with your order number.

---

Order Modifications & Address Changes

To maintain fast dispatch times, order processing begins shortly after placement.

• If you need to update your shipping address or modify your order, please contact us within 1 hour of placing your order at support@vervebay.shop.
• While we will do our best to accommodate change requests, we cannot modify shipping addresses once an order has been handed over to the shipping carrier.

---

Damaged, Lost, or Compromised Shipments

We stand behind the delivery of every order:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos for an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking indicates delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: vervebay
• Customer Support Email: support@vervebay.shop
• Customer Support Phone: 18323989003
• Physical Business Address: 21514 avalon queen dr, Spring, TX 77379, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST